Our lives are increasingly becoming complex, we have so much to do in what appears to be “no time” and having no time means … NO TIME ... for me and my goals and for those, I love dearly.
Achieving balance in our lives is a real challenge In my book “Yes. I Can Handle Three Things For Now” I explore in several scenarios how people deal with all the challenges that life presents. I discuss through stories and real-life characters, such things as dealing with bullies, getting organised as an adult in the modern world, and finally how to simply enjoy opportunities for a wonderful life and how good we are as caring and beautiful people worthy of self-care and success.
When engaging me as your life coach, we will work together on your challenges and set goals as to how you can progress towards what you feel is best for you. I usually offer a first session at no cost because it is possible that we don't make a connection, and this is vital to achieve a great outcome. After that, we can work on additional sessions that are paid for and held at your convenience and for as long or as short a time that you feel is beneficial.
Your business deserves the best products and services possible and so do your customers. To provide these first-class products and services, a staff and management team that is the best available is worthy of no compromise.
As with recruitment and selection of the best people, the ongoing training and development and continuous coaching of your staff is a function of a successful business operating at its full potential.
Glenn Cossar Consulting is well able to help you create a business culture that will not only be a creative and productive environment but will also be a place of work that will be an employer of choice for the best people, and where they will want to build a career. So many people management strategies are within the capability of all business owners, but sadly this key element of business success is left to a more relaxed approach than it deserves. With our help, your business can have the most effective Human Resource policy, and functions of any business in your field. The best approach will be uniquely customised to suit your own unique business needs.
Managing for Performance
The people in your business will bring you many of the great moments, including your biggest successes and most profitable ideas. However, if not well managed and given poor leadership you could be heading to a very sad state of affairs that misunderstandings and poor communication are the cause of. Performance management can be incorrectly focused, which is why Glenn Cossar Consulting has a focus on “managing FOR performance” rather than managing poor performance.
The difference in a few words is enormous in practice and Glenn Cossar Consulting has decades of experience in performance management techniques and processes. Generally, the clear and unambiguous approach gives a simple but effective outcome for all concerned. Based on the three basic principles of Respect, Dignity and Compassion, a solid expectation of what is required from all working relationships can be achieved. The staff you have engaged and trained are the staff who make up your team and who is best placed to deliver your amazing products and services. It is this team that you rely on to continue to develop and deliver every day.
Surveys & Suggestions
Finding out how well your business is going has always been an interesting task, from surveying customers, taking sample trials and testing the market, not to mention staff feedback and suggestion boxes. All these tools and more are available to the successful business owner and all can give you the information you need. Where Glenn Cossar Consulting is a little different is we will customise a tool that you are comfortable using and can see and build trust with the intended audience.
Glenn Cossar Consulting has experience with many survey tools and the way in which the collected data can be interpreted or in some cases miss-interpreted. We will work with you to develop and initiate the right kind of data collection and then help you use it to its best advantage that suits your business needs. Feedback from any source, including customers, your suppliers and team members can provide meaningful information that you would not usually have access to and the results of a simple analysis can be groundbreaking when applied with thoughtful management. Where will you achieve that next breakthrough with process improvements? Could be your next survey project.
“Business as usual” – is not a healthy phrase for any business, please don’t use it to represent happy days or when you are experiencing changes, planned or unexpected. Your customers know things are on the move and they don’t appreciate being lied to, and neither do your staff. Every business is different, every day is new, every customer, staff member and supplier has a new and different challenge for your business. This is the definition of a “dynamic business” and it is a good thing for your business.
Change is a constant and happens all the time, so it makes good business sense to embrace the change and ride the dynamic pulse of life into success by having actions and deliberate strategies that not only include these changes but drive change so your business is in the forefront and taking on a leadership role in the industry.
Glenn Cossar Consulting has many plans and strategies that will take you forward in a very positive way and will assist you to manage the myriad of challenges that your business faces with product and supplier changes as well as how your staff and management team will need to step up and meet these challenges head-on.
New staff are often full of excitement and exuberance at the adventure ahead of them and are looking for guidance and direction right from day one. If you are a sole trader and have a small team you may not have time to explain everything to the new starter at your feet, but those business owners who do manage to plan for this day, week and month are more likely to have that expert support and loyal team member up and running things on your behalf before you can take that well-earned coffee break and maybe plan a holiday or two because you know that your business will be able to handle any absence of yours long or short.
We often talk about the importance of Staff Induction, but rarely does a business understand the profound change a new employee faces on their first few days working for someone else. Glenn Cossar Consulting can help you make sure all the basics are covered, such as safety, documentation, introductions to other team members, a checklist of what to do when the boss is away, as well as the magic of delegation and managing expectations and performance.
All this is possible and more when your business is well prepared for the new starter, the one who will save your business on more than one occasion!
Managing the recruitment of new staff can be a key activity for your business. Many business owners outsource this vital role and are sometimes surprised by the results when it does not bring you the people you expected. The key to achieving a great outcome in recruitment is to remain involved and engaged in the entire process even if you do outsource it.
Glenn Cossar Consulting can help you prepare that oh so important job advertisement as well as the selection process so that you are shown candidates that you expect will be the best fit for your business. There is no good reason to accept decisions when it comes to your staff and your hard working team of the future. Your business deserves the best and so does your staff, selecting the right process is just as important as selecting the right employees.